Around-the-Clock Protection for Your Business

A professionally monitored alarm system provides peace of mind long after your installation is complete. Custom Fire and Security offers dependable 24/7 Central Station Monitoring for commercial fire alarm, intrusion, and life safety systems, helping ensure alarm signals are received, processed, and handled quickly and appropriately.

We partner with Criticom Monitoring Services (CMS), a UL Listed Central Station located in Florida, to provide reliable, code-compliant monitoring services. Learn more about CMS at cmsn.com.

Whether we installed your system or another company did, we can often provide monitoring services for your existing equipment.

Fire Alarm Monitoring

When a fire alarm signal is received, our monitoring service—through Criticom Monitoring Services—follows established UL-listed procedures to help ensure emergency responders are notified according to local requirements and monitoring protocols.

Fire alarm monitoring helps protect your facility 24/7, even when your building is unoccupied.

Intrusion (Burglary) Alarm Monitoring

Protect your business after hours with professional intrusion monitoring that detects unauthorized entry and initiates a rapid response based on your customized monitoring plan.

This service helps deter theft, vandalism, and unauthorized access to your facility.

CCTV Video Monitoring

In addition to traditional alarm monitoring, we also offer CCTV video monitoring solutions that enhance your security system.

With video monitoring, your surveillance system can be used to:

• Verify alarm events in real time
• Provide visual confirmation of intrusions
• Support faster and more accurate emergency response
• Reduce false alarm dispatches
• Improve situational awareness for security personnel

When integrated with your CCTV system, monitoring operators can view live or recorded video feeds during alarm events, helping determine the nature of the incident and respond appropriately.

Elevator Telephone Monitoring

We also provide elevator emergency telephone monitoring for commercial buildings, ensuring that individuals trapped in elevators can quickly reach a live operator in an emergency.

Our elevator phone monitoring services help:

• Provide 24/7 emergency communication coverage
• Connect passengers directly to trained monitoring operators
• Support compliance with applicable safety requirements
• Improve response times during entrapment situations
• Enhance overall building life safety systems

This service is especially important for office buildings, healthcare facilities, schools, hotels, and multi-story commercial properties.

Why Professional Monitoring Matters

• 24/7 alarm signal monitoring through a UL Listed Central Station
• Prompt and reliable notification procedures
• Reduced emergency response delays
• Secure and redundant communication paths
• Monitoring available for many existing systems
• Scalable support for commercial facilities of all sizes
• Expanded protection through video and life safety system integration

We Monitor Existing Systems

Already have an alarm system? In many cases, we can take over monitoring without requiring a full system replacement. Our team can evaluate your current equipment and determine the best and most cost-effective path to UL Listed Central Station monitoring.

We frequently take over monitoring for systems installed by other contractors.

Complete Life Safety Solutions

Pair professional monitoring with routine inspections, maintenance, and testing from Custom Fire and Security to help ensure your systems remain reliable, compliant, and ready when needed most.

By combining fire alarm, intrusion, CCTV, and elevator telephone monitoring, we provide a complete, integrated life safety solution for your facility.

Start Monitoring Today

Contact Custom Fire and Security to learn more about our Central Station Monitoring services through Criticom Monitoring Services (cmsn.com) and discover how we can help protect your business every hour of every day.